How Self-Service Kiosks are Changing Customer Behavior

The retail universe is starting to resemble a science fiction movie; as technology evolves at a feverish pace, the presence of everything from delivery drones leaving warehouses to customer location beacons on the retail floor is changing what it means to sell products to consumers. But it’s self-service kiosks that are proliferating the fastest – and having the most tangible effect on the customer experience.