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Canopy Update: See The Useful New ‘Files’ Feature

The Files section can be found on the Device Details page

The Files section can be found on the Device Details page.

May 27, 2021 - You’ll want to file this one under “Great New Features.”

A few months back, we took feedback from customers and created a new feature called … you guessed it: Files. While the name may sound simple, this new functionality is extremely useful and helps you get even more out of Canopy.

In essence, the new Files feature allows Canopy users to create certain types of files that can then be viewed online or downloaded for offline use.

Take, for instance, a Canopy user who’s responsible for managing a network of kiosks operating across six states in the western United States.

Let’s say she receives a call from someone 500 miles away who tells her that a remote kiosk has something “strange” on the screen.

The Canopy user isn’t sure what to think of this report so she decides to log into Canopy and use the software to capture a screenshot on the kiosk in question. Once she does this, the screenshot becomes available in the Files section of Canopy. She discovers an error message displaying on the kiosk screen.

Using Canopy to grab a screenshot on a remote device

Using Canopy to grab a screenshot on a remote device.

Let’s say she’s worried that this error message might be displaying on several similar kiosks. To check if she’s right, she uses Canopy to simultaneously capture screenshots on 20 similar kiosks. To her dismay, she discovers the same error message is being displayed on those kiosks as well.

Now, she can quickly download the screenshots, package them into a zip file and send them to the development team responsible for the kiosk software. The development team can use the error message as a start to diagnose the problem on those machines.

Files listed inside Canopy.

Files listed inside Canopy.

Once the developers push a software update to fix the problem, our Canopy user can then verify the fix by logging in and taking another screenshot of the kiosks. With any luck, the problem will be resolved quickly and the kiosks can resume functioning as normal. In other words, they can go back to serving customers and generating revenue.

Keep in mind: the Files feature is not only used for screenshots. You can, for instance, run diagnostic actions on a machine (or machines) and Canopy will produce text files listing all the services and processes running on those devices.

In addition to manually creating files, Canopy can incorporate actions and file creation into automation routines. That means that if you want a screenshot taken automatically when something happens on a device (such as its status turning red), Canopy can take care of that for you.

If you need help, please don’t hesitate to reach out through your normal support channel or contact us at


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