Back to Banyan Hills Insights

IoT Gives Owners & Operators in Self-Storage More Control

April 27, 2018 -

Owners and operators of self-storage facilities are always looking for ways to better understand customer needs and drivers, while trying to improve operations, reduce costs and increase revenue.

Why do customers choose to rent from one self-storage facility as opposed to another?

Price and location certainly play a part. But, beyond those factors, customers have consistently cited ease of use as a major feature affecting their decision to rent at a self-storage facility. They want to be able to sign a lease quickly and then access the unit on their own terms, whenever it’s convenient for them.

IoT technology makes it easier and more convenient for self-storage customers and its impact is growing.

Our partner, PTI Security Systems, a technology and access-control company with devices deployed to more than 36,000 self-storage installations in 30 countries, is looking at how data, analytics and real-time management can impact customer satisfaction, business operations and create a better overall experience.

How is this better overall experience achieved? It’s simple, really. IoT enables smart facilities the same way it’s enabling smart homes. Owners and managers of self-storage locations can receive real-time updates on what’s happening at their businesses. Imagine being able to check on the front gate, the lights, the thermostat, the doors on the individual storage units and even the self-service kiosk at the front desk from anywhere and at anytime Facility managers and personnel can be on premise or offsite and still be able to centrally manage their locations and better serve customers.

In addition to those observations, IoT can also provide insights into sales and revenues. Self-storage facility owners can access data on the units to better understand customer behavior. For example, monitoring entry points like gates and doors as well as time spent in a unit can be used to draw correlations and identify patterns in customer behavior. Operators can see turn over as units are vacated and then booked by new customers.. Self-storage owners naturally will want to adjust their marketing to reflect those insights. With any luck, they’ll be able to retain current customers, while attracting new ones.

A typical IoT implementation will enable data and control the devices and systems or a facility. Entry gates, key pads, door locks, alarms, access control systems are all IoT endpoints. Within
a facility, other systems like lighting, HVAC and audio can be integrated into an IoT platform.

Connecting devices and integrating systems within a self-storage facility is what IoT all about and how it automates and improves operations while enhancing the customer experience.

Don’t let the competition outrank you in customer satisfaction. Find out how an IoT platform like Canopy can provide help with self-storage operations as well as other features such as real-time monitoring and incident management.

Learn More ›

Resources For Learning About the Internet of Things

Stay up-to-date in this fast moving industry

Machine learning robot hand
Machine Learning: Why Your Enterprise Should Care

Machine learning is having a heyday right now, acting as a fundamental part of many products and services that define 21st century life ranging from the audacious to the mundane.

Read more
Woman tracking GPS in a smart city.
How IoT Will Enable the Smart Cities of the Future

IoT technology can improve the quality of life of citizens, save public money, and help governments do more with fewer resources.

Read more
How Small Businesses Can Benefit from IoT Technology

There’s a myth that big technology initiatives need to be championed by big enterprises. Don’t buy into that narrative.

Read more
How RFID is Making the IoT More Agile and Aware

RFID – short for Radio Frequency Identification – is a technology that allows information that’s been encoded in small, often completely unpowered tags to be read by scanning devices using radio waves.

Read more
How Does Blockchain Fit into the IoT?

You might know blockchain from its (much maligned) association with cryptocurrencies like Bitcoin and various ICOs (Initial Coin Offerings). But blockchain is really much more than that.

Read more
What is IoT Device Management?

Whether they’re moving past data warehouses to building data lakes, adding edge computing to their existing cloud computing architecture, or just asking your more detailed data to help create more targeted, customer-centric ad campaigns, the IoT is disruption-in-a-box.

Read more

Awards and Recognition

A few of the places where Banyan has received recognition

Inc. 500 logo
IoT Innovations logo
Industry Today logo
Business Radio X logo
RFID Journal logo
VxChange logo