Remote Monitoring Through Software

Remote Monitoring and Management Made Easy

Our software platform, CanopyTM, offers remote management and monitoring for devices, infrastructure, machines and more.

Overview

What is Remote Monitoring and Management?

Remote Monitoring and Management (RMM) software is a powerful tool that allows IT professionals, remote service providers and system integrators to remotely monitor and manage their clients' networks and devices. This type of software is essential for remote service providers, as it enables them to quickly and easily identify and resolve issues, and to keep their clients' unattended devices and systems running smoothly.

One of the main benefits of RMM software is that it allows IT professionals, remote service providers and system integrators to proactively monitor their clients' networks and devices. This means that they can identify and resolve issues before they become critical problems, which can save their clients time and money. For example, if a device is running low on storage space, an RMM software can alert the IT professional, who can then take action to resolve the issue before it causes the device to crash.

Another benefit of RMM software is that it enables IT professionals, remote service providers and system integrators to automate many routine or complex tasks. This can save them a lot of time and help to improve their productivity. For example, RMM software can be configured to automatically install software updates, perform backups, and run security scans. This can help to ensure that all devices are up-to-date and secure, and can also reduce the need for IT professionals to spend time on manual tasks.

RMM software can also provide IT professionals, remote service providers and system integrators with valuable insights into their clients' networks and devices. This can help them to identify patterns and trends, and to make better-informed decisions about how to manage their clients' systems. For example, RMM software can track the performance of devices, and provide information about which devices are consuming the most resources. This can help IT professionals to identify and resolve performance issues, and to optimize their clients' systems.

 

Benefits of RMM Tools

Powerful features to improve your IT and OT device management operations

RMM software tools can help IT professionals, remote service providers and system integrators improve their clients' systems and reduce their own workload.

 
Increased Efficiency and Productivity

RMM software automates many tasks, freeing up technicians' time to focus on more complex issues.

Cost Savings

RMM software reduces the need for on-site visits, saving time and money.

Reduced Downtime

RMM software proactively monitors clients' systems and devices, allowing issues to be resolved before they cause significant downtime.

Increased Customer Satisfaction

RMM software helps ensure that clients' systems and devices are running smoothly, leading to increased customer satisfaction.

Real-Time Visibility

RMM software provides real-time visibility into clients' systems and devices, allowing technicians to quickly identify and resolve issues.

Rich Data Analytics

RMM software offers robust data analytics and long-term trending analysis, enabling service providers to measure outcomes, identify root cause issues and demonstrate both value and SLA measurements.

Why Canopy?

RMM Software Built For Your Business

Looking to improve expenses by reducing truck rolls and technician visits? Our remote monitoring and management platform, Canopy, can be used to facilitate remote monitoring of equipment, business assets and even software. Plus, the same software can be used to facilitate remote resolutions and intelligent automations to remove the need for manual intervention of common or complex problems.

Learn How Canopy Works

Frequently Asked Questions

RMM software can be used to manage a wide range of devices and systems including kiosks, servers, point-of-sale systems, smartphones, printers and network devices.

While most RMM tools are focused on providing an out-of-the box and less flexible solution, there are some RMM platforms (Canopy says hi 😊) that offer a fully customizable solution that can be integrated and tailored to your specific device ecosystem and other systems.

Some RMM software is platform-specific, while others (such as Canopy) are designed to work with both Windows and Linux systems in addition to MacOS, Android, iOS and more.

The cost of RMM software varies depending on the customization required and the features included. Some RMM software is offered on a monthly per-device subscription basis and may require a one-time license fee.

What We Offer

When it comes to remote monitoring and management, we make it happen. Thanks to Canopy's incredible versatility, we bridge the gap between business and technology by working as a trusted partner to companies operating large networks of unattended devices. We combine our deep consulting expertise with a proven software platform to deliver the promise of RMM tools along with measurable business value.

We utilize a five-step approach:

  • Initiate and Discovery. We work with your team to establish goals, outline strategy, create milestones and delineate project scope.
  • Analyze & Design. We begin developing a prototype product by configuring device integrations, data flows, KPI attributes, remote actions and reporting.
  • Implementation. We work with your team and any other stakeholders to input configuration settings, validate data, confirm results and ensure that the product provides value to your business.
  • Launch. We work alongside your team to develop a plan for rolling out the Canopy product across your fleet of devices.
  • Support. We'll continue to support you after launch by answering questions, updating the software and constantly pushing out improvements.

Learn more about our Canopy RMM software platform and how it works.

Resources

Learn More About RMM

 
What The Future Holds For Remote Monitoring and Management Software
What The Future Holds For Remote Monitoring and Management Software

The future of RMM lies in seamlessly orchestrating a sprawling landscape of complex ecosystems, allowing companies to expand their offerings.

How to Select an RMM Tool
How to Select an RMM Tool

Here’s a quick guide to understanding the benefits of RMM software and ten tips for selecting the right RMM for your businesses.

Top Trends to Watch in Remote Device Management and Monitoring
Top Trends to Watch in Remote Device Management and Monitoring

From self-service kiosks, to connected kitchens, RMM capability will be a top tech trend for 2023.