CanopyTM is a fully-configurable remote monitoring and management software platform built to manage complex deployments and mixed device fleets. For retailers, this means gaining real-time visibility into transactions and revenue as well as telemetry data at the device level. The software provides a single pane of glass for all business data and the ability to take corrective action if the telemetry data indicates a problem with hardware, software or network capabilities.
Canopy allows retailers to connect devices across multiple protocols and standards. The solution is configurable and also offers operators the capability to manage tickets through the entire incident management lifecycle.
Without a centralized RMM control and automation platform, retailers are reliant on in-store employees to deal with downtime issues and doesn’t maximize the efficiency of their third-party service vendors.
Expansion of smart, connected devices has scaled faster than the business has had time to lay down the support infrastructure required to drive heightened levels of service and deployment uptime across unattended device fleets.
When customer-facing and payment devices are offline, retailers potentially miss a revenue opportunity as well as future repeat customer visits.
Highly diverse devices and configuration exists across the device deployment, which gets further complicated as next generation deployments get adopted or new stores are opened.
Frustrated consumers either turn to competitors for their consumer needs and/or publicly comment about negative experiences that can harm the retailer’s brand and market reputation.
Our connectivity platform, Canopy, allows an operator to securely and safely execute defined commands on the device endpoints.
Canopy can be configured to send email and text notification alerts. The alerts can be used to notify operators about problems requiring field service support.
Canopy allows you to design your own custom automated workflows to trouble shoot outages and remotely operate devices.
Canopy can provide valuable insights into a store's IT systems. This helps IT professionals to identify patterns and trends, and make informed decisions about how to manage the systems.
Canopy enables IT professionals to identify and resolve issues before they become major problems, reducing downtime and minimizing disruption to retail operations.
Automate and track the end-to-end details and associated life-cycle of devices and systems managed by Canopy.
Fewer Customer/User Issue Calls
Decrease In Display Maintenance Costs
Decrease in Tech Support Calls from Stores
of Remote Actions Have Been Automated
In electronics stores around the world, one of the largest technology companies on the planet had a particularly pesky problem with its digital signs becoming distorted.
"Canopy helps us keep track of all our different deployments and enables us to easily manage these devices on behalf of our customers."
Chief Strategy and Marketing Officer
Steve Jobs hated the thought of an Apple computer sitting on a shelf in a big box store sandwiched between competing products.
With smart retail, all sorts of strategies are possible.