When security and surveillance systems aren't working, properties are vulnerable. That's why we built Canopy, a remote monitoring and management (RMM) software solution enabling device visibility and remote operations.
We empower your team to troubleshoot an issue without making a site visit. If an issue requires a physical touch, Canopy can tell you exactly which aspect is broken so you can increase the odds of a first-time visit resolution.
In addition, Canopy is set up to be a multi-tenant environment, allowing users to manage different customers who have distinct hardware monitoring needs. Not only that but the multi-tenant environment also prevents your customers from seeing anything but their own systems.
Limited visibility to the production fleet, resulting in an inability to adequately support the deployment. A current mix of tools are utilized but do not provide what’s required to be successful long-term.
Your market penetration has scaled faster than the business has had time to lay down the support infrastructure required to drive heightened levels of service and deployment uptime across unattended device fleets.
Without a robust automation engine, businesses struggle to stay up-to-date on device health and are left resolving downtime in a manual way vs. efficiently self-healing issues through automation.
Highly diverse devices and configuration exists across the device deployment, which gets further complicated as next generation deployments get adopted or as new businesses are acquired.
Competitors have entered the market or enhanced their capabilities, forcing the need for higher levels of differentiation and service offerings.
Canopy can enable real-time monitoring of security and surveillance systems, such as cameras, motion sensors and access control systems.
By automating maintenance tasks and reducing the need for onsite visits, Canopy can help lower operating costs for security and surveillance systems.
Security and surveillance operators often have different hardware and technology across properties. Luckily, our software is device agnostic so we can connect to any existing network of devices you need to manage.
Our RMM software, Canopy, can monitor your system and then perform actions programmatically when necessary. Automate the restarting of devices or updating software quickly and securely.
Detect video performance issues before your end-customer notices. Canopy can be configured to send email and text notification alerts when an issue arises.
Enhanced cloud-based reporting and analytics, provide real-time and on-demand data. Monitor statuses, view metrics and track the performance of any connected devices in your network.
Fewer Customer/User Issue Calls
Decrease In Intercom Support Calls
In Support Team Time Saved
Decrease In Display Maintenance Costs
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Unattended retail is poised to continue a hot streak of growth – and RMM software is providing the glue and grease for its successful expansion.
Some RMM tools do provide comprehensive monitoring and management capabilities but several others are limited in their scope or may not be as reliable as others.