Our client is a leading provider of security access control hardware and software solutions for the self-storage industry with deployments in over 40,000 facilities across more than 40 countries.
Before Canopy, our client faced two significant challenges:
Our client installed Canopy’s SaaS into more than 1,000 facilities, enabling remote operations of at least 500,000 hardware components while passing all inventory and alert data through Canopy’s centralized platform.
Thanks to Canopy, our client now knows what devices are no longer operating and where to upgrade equipment based on age and historical performance.
Canopy enabled our client to see alerts from anywhere and it equipped them with remote action capabilities so they could resolve issues without having to physically visit a site. Since installation, Canopy has run more than 5,000 remote actions for our client, saving thousands of work hours by preventing the need for onsite visits or physical equipment touches.
Before partnering with Canopy, our client was not capturing or utilizing the daily usage data collected by their endpoints. But, thanks to Canopy’s robust data processing, our client gained robust visibility into user data and has since built more than 30 on-demand operating reports powered by Canopy.
“Operators using Canopy are not as labor intensive as they used to be,” said the VP of sales for our client. "Remote operations allows you to manage a portfolio from a central location rather than having regional managers all over the country that have to physically work each of those properties."