Back to Banyan Hills Insights

What is Remote Monitoring and Management?

The concept of Remote Monitoring and Management (RMM) has become a part of the Internet of Things, enabling organizations to monitor and manage every aspect of their own network, including all the endpoints in the field.

The concept of Remote Monitoring and Management (RMM) has become a part of the Internet of Things, enabling organizations to monitor and manage every aspect of their own network, including all the endpoints in the field.

August 27, 2019 - Just a couple of decades ago, the technology ecosystem was a radically different place.

For better or worse, the break-fix model ruled in every business from the smallest office to the largest enterprise – often because there was simply no alternative.

This meant, of course, that IT would get a call to service computers and other hardware only after something had failed.

There was little concept of predictive or preventative maintenance, as there was no meaningful data to suggest how or when components would fail.

The software arrives

Then Remote Monitoring and Management software arrived, and made it possible for managed IT service providers to remotely monitor the entire tech ecosystem in an organization, proactively providing preventative maintenance and system updates.

When failures do occur, help can be provided remotely or dispatched on site quickly to avoid extended downtimes.

The concept of Remote Monitoring and Management (RMM) – once exclusively the domain of managed IT service providers – has become a part of the Internet of Things as well, enabling organizations to monitor and manage every aspect of their own network, including all the endpoints in the field.

Agents installed on devices

This is made possible by installing “agents” on computers, mobile devices, sensors, actuators, and other various endpoints across the IoT.

These agents communicate with the RMM, keeping it appraised about the health and status of the network components.

When issues are detected, the RMM can flag the problem on a dashboard display and automatically issue service tickets as needed, even without human intervention.

In other words, RMM can help organizations stay ahead of problems and keep the network running smoothly.

Key benefits

RMM offers a number of key benefits, often amplifying the key advantages of the IoT that it’s monitoring.

First and foremost, it aggregates information about the network nodes for dashboard-style snapshots and can supply information for more in-depth reports and analytics.

Managing the health of the network and network devices is also a critical responsibility of RMM.

Keeping endpoints up-to-date

It can keep endpoints current by performing software updates and administering patches from a single dashboard, for example, as well as monitoring battery levels on mobile devices.

The system can also automatically request maintenance and support when needed.

In addition, the system can automate routine maintenance tasks, freeing up IT staff from mundane scheduling tasks.

All that means that RMM delivers reduced downtime to the network because the organization has moved from a reactive posture to one that employs predictive maintenance and responsive, remote support.

Substantial cost savings

And with a greatly reduced need to send technicians onsite for every incidental diagnostic and analysis, there’s substantial cost savings by managing the entire network remotely from a unified dashboard.

RMM detects issues before they have a chance to become a crisis, and keep the overall network stable and productive.

Remote Monitoring and Management software is the lifeblood of an IoT, helping IT execs and decision-makers keep their finger on the pulse of the network with as unified, clear, and easy to understand dashboard, plus a lot of automation behind the scenes to help the network reach its full potential.

Resources For Learning About the Internet of Things

Stay up-to-date in this fast moving industry

Machine Learning and IoT in Retail: Practical Use Cases

Machine learning and the Internet of Things will be essential for retailers – both online and off – in the coming years.

Read more
How the IoT Can Help Retailers Personalize the Shopping Experience

With smart retail, all sorts of strategies are possible. If someone visits your website, for example, you can send them a digital coupon for whatever they were shopping for when they step into the store.

Read more
IoT and customer service
5 Ways You Can Use the IoT to Extend and Improve Customer Experiences

IoT technology can be leveraged in lots of ways to extend and improve customer service. Here are five of the most common ways.

Read more
How Companies are Monetizing IoT Technology

Companies are starting to leverage IoT technology for additional revenue streams within their existing business model or by creating new lines of business.

Read more
How CEOs Can Build a Data-Driven Corporate Culture

Data has become a critical resource for modern businesses – the fuel that drives product development, sales, marketing, infrastructure, human resources, and a thousand other aspects of corporate success.

Read more
Connectivity in a city
Connectivity Speeds Are Accelerating. That’s Great News for IoT Technology

Gains in connectivity speeds are going to revolutionize the IoT and let us take for granted low power, long distance wireless connectivity.

Read more

Awards and Recognition

A few of the places where Banyan has received recognition

Inc. 500 logo
IoT Innovations logo
Industry Today logo
Business Radio X logo
RFID Journal logo
VxChange logo