Back to Banyan Hills Insights

What The Future Holds For Remote Monitoring and Management Software

A woman looking into a low-opacity version of the Canopy RMM screen.

The future of RMM lies in seamlessly orchestrating a sprawling landscape of complex ecosystems, allowing industries and companies to expand tech offerings and greatly improve end-user experience.

February 7, 2023 - This year will see an upward climb in the adoption and use of remote monitoring and management software to help a variety of companies and industries keep up with demand for new tech capabilities. From streamlining the management of vast device networks, to strengthening the security of access, surveillance and flex work technology, RMM platforms are poised to see their best year yet.

Growing Need

IT teams and systems integrators are eyeing a much easier path to device management as RMM software continues to drive improved results for keeping technology integrated with far less downtime and far more capabilities.

At their core, RMM software platforms offer a single, easy-to-use interface to effectively monitor and manage an array of disparate systems and devices. IT companies can safely and confidently scale with the aid of RMM, which allows clients to control end-user devices, servers, machines and networking devices.

Devices can be monitored in real time and technicians can be notified when issues pop up, allowing for faster fixes and minimal end-user impact. Better still, patches can be made automatically and reliably across entire fleets of endpoints.

Practically speaking, RMM software offers a number of critical day-to-day functions including:

  • Updating a client’s operating systems
  • Tackling antivirus needs
  • Collecting, organizing and analyzing usage data
  • Producing reports
  • Automating various maintenance procedures

But the future of RMM lies in seamlessly orchestrating a sprawling landscape of complex ecosystems, allowing industries and companies to expand tech offerings and greatly improve end-user experience.

Future State

The proliferation of RMM can be seen across a growing number of verticals, locations and uses.

Facilities Management: Post COVID-19 pandemic, flex work schedules and remote work gave rise to an increased need for an evolution in facilities management. From remote access systems to tighter surveillance, facilities managers have grown more dependent on RMM systems. Simultaneously, end-user expectations have shifted. Digital signage, touch-free access points and new automated features are becoming more commonplace, forcing facilities managers to invest wisely in the tech required to compete.

Smart Cities: IoT technologies are being used to build smart cities that are more efficient, sustainable, and livable. Sensors and other IoT devices can monitor and manage various city systems, such as transportation, energy, and water. Digital wayfinding signage has bloomed along city streetscapes and sidewalks, requiring RMM software to stay well-lit and operating.

Predictive Maintenance: IoT devices can be used to monitor and track the performance of industrial equipment, enabling companies to predict when maintenance is required and prevent costly downtime. Operators can get immediate and continuous feedback on the effectiveness of their production systems and make changes in real time.

Kiosk Networks: From airports to retail outlets, kiosks are now the common stand-in for human customer service. Promoting speed and efficiency for customer needs, kiosks smooth the way for autonomous, seamless transactions. RMM keeps kiosk networks humming, preventing downtime and malfunctions by remotely alerting trouble, and providing remote fixes for trouble.

Industries Transformed

Just as more uses for RMM arrive, more industries are being transformed by digital trends.

Hospitality – The trend toward digital and contactless services continues to gain momentum. Mobile check-ins, contactless payments, biometrics and voice-controlled transactions are becoming more widespread. Customers attached to iPhones want the same swipe-up experience and convenience with more of the things they do, including shopping and dining. Hyper-personalization is also gaining momentum. Customers checking into hotels are warmed by seeing their names on in-room TVs, and that takes RMM capability to run seamlessly. Fast-casual restaurants, meanwhile, are rapidly turning more and more to QR-code driven, remote experiences with ordering and purchasing and behind-the-counter kitchen equipment becoming more connected, helping owners gain efficiencies and sales.

Healthcare – Telehealth exploded during the pandemic. Already a booming industry, the demand for telehealth services is only expected to grow. Patients can more often be monitored and even treated with the help of remote devices. Providers and health insurers will continue to lean on RMM to reduce healthcare inefficiencies and even improve patient compliance as well as federal regulation compliance through better monitoring and facilitating patient care. Providers will continue to invest in the technology needed to advance telehealth’s benefits and RMM software platforms are a ready-made partner.

IT – IT departments have been transformed by RMM capabilities. Office device location now no longer matters, for example. RMM programs make it possible to see every machine on a network and monitor what is going on at all times, including laptop computers, building access systems and all office devices. Patches can be sent remotely and systems kept up and running without the need for a hands-on call. In the coming year, IT providers will continue to scale their capabilities no matter where each of their team members is located.

Finding Your Ride or Die

Just as RMM capabilities increase, so does the need for a partner who can help with seamless deployment and upkeep. Customer service from an RMM provider, especially ongoing, round-the-clock support is critical as industries take key steps forward.

Companies and industries making promises to clients and customers need to know that new systems will function properly and that support is always nearby, even if remotely.

The Canopy RMM platform is designed to help businesses scale and grow confidently. We would love to show you how are systems work and how you can gain efficiencies as you roll out new offerings. You can schedule a free demo to learn more.


Stay up-to-date on RMM software

Growth in Unattended Retail Industry Boosted by Remote Monitoring and Management Capabilities

Unattended retail is poised to continue a hot streak of growth – and RMM software is providing the glue and grease for its successful expansion.

An IT professional using the Canopy RMM tool to assess cameras and other AV equipment.
Why Not All RMM Tools Are Built Alike

Some RMM tools do provide comprehensive monitoring and management capabilities but several others are limited in their scope or may not be as reliable as others.

Video screengrab for How To Filter a List of Devices in Canopy
How To Filter a List of Devices in Canopy

In this video, we’re going to talk about Devices and how to filter a list of devices in Canopy.