Learn how our Fortune 100 client successfully addressed display quality problems on their digital signs installed across a global retail chain. Canopy not only resolved image resolution issues, but also increased display uptime, significantly improving the shopper experience.
Our client is a Fortune 100 technology company with a global deployment of digital signs installed in retail stores. They heavily relied on in-store purchases for sales volume, and ensuring consistency of display performance was a key element to attracting buyers.
Our client’s signage solution was built around a standard Windows media player, high-resolution LED screens, connectivity hardware, and a traditional content management system (CMS). To improve their remote management capabilities, our client installed Canopy, which provided a central platform to monitor key components of their digital signage solution. This included online/offline status of the signs, display resolution, PC configuration, connectivity hardware health, and status of the CMS. Once the status of these components was made visible, our client was able to build an automated workflow that remotely corrected screen resolution issues when detected.
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