Going Beyond Basic Device Management

First, meet Leaf

To facilitate connectivity with remote devices, our software agent, Leaf^TM, is installed on hardware and, in turn, Leaf connects to Canopy in the cloud (or on premises).

Leaf installations usually occur through remote access. Sometimes, equipment comes with Leaf pre-installed. Once installed, Leaf can be leveraged to centrally manage the distribution of software updates out to the Leaf agents and peripheral devices that reside on the network of device endpoints.

Also, it allows an operator to securely and safely execute remote commands on devices. Leaf runs on current versions of Linux, Windows and Mac OS. It supports both 32 and 64-bit architectures, including Intel® x86, ARM and MIPS chipsets (see examples below).

 

Example OS/Architecture Combos That Leaf Runs On*

*Please note: Canopy has a built-in MDM solution that allows for the management of Android and iOS devices. And, Leaf also runs on RTOS and some types of firmware.

 

Immediate Benefits for Support and Help Desk Personnel

Upon installation, Leaf automatically begins sending common data attributes like memory, CPU temperature, available physical disc space and more to Canopy. Leaf can easily be extended to obtain additional attributes.

In the table below, we've listed example diagnostic information that can be useful to help desk, support professionals and repair technicians: