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How to Select an RMM Tool

Business people discussing an RMM software proposal.

Among the considerations for selecting an RMM tool, executives will want to make sure it can help them cut costs with fewer truck rolls.

January 17, 2023 - Company executives, system integrators and leaders of managed service providers (MSPs) know 2023 will be a big year for remote monitoring and management (RMM) software and services as businesses continue to count on RMM to scale, increase productivity, accommodate remote workers and shield businesses from security risks. Here’s a quick guide to understanding the benefits of RMM and ten tips for selecting the right RMM for your businesses.

RMM Basics

Remote Monitoring and Management (RMM) has grown rapidly in recent years, particularly during the COVID-19 pandemic as businesses scrambled to work remotely while still securing company devices, networks and facilities. The shift has significantly altered the IT landscape. For decades, IT issues — from software updates to hardware failures — required an in-person fix. Now,
RMM allows system integrators, MSPs and in-house IT staff to monitor, support, fix and update multiple devices remotely from a single workstation.

Once a luxury for large enterprises, RMM is now widely used by small to medium-sized businesses and is finding a foothold across multiple industries for a growing variety of uses.

RMM software monitors entire networks and systems and can monitor hardware performance, collect and organize usage data, generate reports, perform updates and deliver patches, preventing costly downtime and cutting costs with fewer IT truck rolls.

RMM software and services save money for businesses not only by reducing IT expenses, but also by automating certain processes and monitoring network devices and the multiple, disparate applications now commonly found, or being added, to modern operations.

Real-time monitoring and alerts management keeps IT systems functioning properly, making sure businesses keep transactions and operations running smoothly. RMM also prevents costly failures that cause systems to go down, which can cause loss of data, files and emails.

For companies and MSPs, RMM software partners will continue to deliver a competitive edge and propel growth and scale in the coming year.

Multiple RMM Benefits

Here’s a quick glance at the multiple areas where RMM can deliver benefits and protections for businesses.

Improved Security – Cyberattacks and data breaches remain a chief concern for companies, upping the need for system security. Companies have a duty to protect their businesses and their clients’ sensitive information. Continuous monitoring from RMM can detect threats and stop them before they become an issue.

Reduced Maintenance – Many device users put off maintenance and ignore update alerts. Rather than waiting on individual users to comply with suggested maintenance schedules, RMM can monitor all company-owned devices and automate needed updates. This prevents unnecessary IT intervention and allows workers to remain productive. RMM systems also allow for the automating and monitoring of patch updates.

Increased Productivity – Because RMM streamlines network and system monitoring and maintenance, productivity increases and MSPs and business leaders are freed up to focus on the things that can help the business grow.

Report Generation – RMM allows businesses to collect data from operational and IT processes and turn data into analytical reports. RMM tools can collect useful data about client software, hardware & networks, track network & system health, and monitor multiple endpoints and clients. In case of any problem, alerts and tickets can be generated. Reports can be automatically generated and give business owners a birds-eye view of projects and operations.

Unattended Device Network Management – RMM has become the preferred method for managing unattended device networks. Remote monitoring and management software allows companies to carry out all necessary tasks, such as adjusting security settings, distributing various content files to digital signs, pushing system upgrades and preventing or resolving downtime. Real-time notifications may be adjusted remotely and configured according to the company’s needs and requirements.

Tasks RMM software can automate include:

  • Creating system restore points
  • Deleting temporary files
  • Rebooting a device
  • Shutting down a device
  • Running a disk check
  • Running scripts

Report types that RMM software can generate include:

  • System health
  • Device health
  • User health
  • Audit of the system’s inventory
  • Licensing
  • Software inventory
  • Patch feedback

How to Select an RMM Tool

The most important things to consider when selecting a remote monitoring and management platform include:

Performance – RMM tools should be adaptable and built on flexible cloud architecture.

Innovation – MSPs need RMM partners that are continuously updating to deliver current and proactive solutions, evolving to meet tomorrow’s solution needs.

Intuitive – RMM platforms should be easy to use and easily integrated with key business systems.

Security – RMM solutions should have a demonstrated security component that stays ahead of security issues.

Experience – RMM vendors should have experience with multiple client types, have experience with implementations and understand a diversity if business operations.

Top 5 RMM Considerations

Here are five questions to consider when selecting RMM tools and services:

  1. Will onboarding and integration be easy? Make sure RMM tools have simple onboarding that matches the specific needs of your organization. The solution should also be scalable and easy to deploy.
  2. Does the RMM service include a security management solution? Security management tasks can be remotely pushed and scheduled to stay ahead of issues.
  3. Is the RMM solution configurable? Is there flexibility within the RMM solution to tailor fit to your company’s unique needs?
  4. Can the RMM software monitor networks? RMM should allow for the oversight of multiple device types and elements, including laptops, printers, firewalls and routers.
  5. Does the RMM solution offer continuous monitoring and rapid support? RMM tools should be monitoring 24/7 and, as a business partner, should include speedy support if issues arise.

2023 promises the be another key year for RMM support. The Canopy platform is built as a configurable solution that is platform agnostic, which makes it uniquely flexible and capable of keeping all systems running smoothly.

If you would like to learn more about the Canopy platform, we would love to hear from you. You can contact us or schedule a risk-free demo to see results right away.

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