Before Canopy, our client faced three significant challenges:
Our client installed Canopy’s remote device operations software on these 2,000-plus endpoints, giving the client visibility into all of the devices’ operating status (online vs. offline), their last content update time and their data usage.
Canopy then enabled our client to customize their content update schedule, send automatic alerts when a device went offline or displayed outdated rates, and execute remote actions to restore devices that malfunctioned.
"Canopy gave us central visibility for our units," said the director of customer experience. "It reports the intricacies of endpoints by listening to telemetry data and showing that everything (hardware, software, biz apps, etc.) are all operational. It's a single dashboard for remote device management."
Canopy enabled our client to perform “state management” so they could remotely see if devices were connected, operating properly, displaying the right content and not using too much data. Whenever a device leaves the defined state, Canopy sends an alert to the system admin.
Canopy has since run more than 50,000 remote actions and automations on behalf of our customer. These automatic actions (e.g., remote updates & remote recovery) have increased overall device uptime by achieving faster speed to technical resolution & preventing outages from occurring in the first place.
"No product on the market could tell me if my device was really doing what it needed to do," said the director of customer experience. "Canopy gives a holistic view of the entire environment. I don't care if the device is connected to power if it's not in a fully functional state. Canopy lets us set that view of ‘desired state’ and then helps alert us when a device is not available."