Discover how Canopy empowered our client, a global provider of secure money transfer services, to manage over 2,000 informational kiosk devices installed within retail locations. With Canopy, the client gained full endpoint visibility and control of content displayed, leading to increased uptime and simplified device management.
Our client operates a large network of 2,000+ retail locations, offering global money exchange services. Crucial to their operations were over 2,000 informational kiosks, used to display current exchange rates and promotional content.
"The initial challenge we had was verifying that all our units were online. We couldn't see that in one place before."
Our client’s kiosk solution consisted of a Windows-based PC, a touch-screen kiosk, connectivity hardware (OptConnect), and content management system (CMS) software. They installed Canopy across these 2,000-plus solutions, giving the client visibility into each device’s operating status (online vs. offline), the last content update time and data usage. Canopy provided a holistic view of the client's kiosk solution ecosystem, ensuring optimal uptime. It enabled scheduled content updates, instantaneous alerts for uptime disruptions, and issue self-healing. By integrating with all device elements, Canopy facilitated real-time monitoring and remote management, enabling our client to streamline their operations.
"Canopy gave us central visibility for our units. It's the single dashboard for remote monitoring and management of our solution."
“No product on the market could tell me if my device was really doing what it needed to do. Canopy gives a holistic health report. I don’t care if the device is connected to power if it’s not in a fully functional state. Canopy lets us set the “desired state” and then alert us when a device is not meeting that state.”
See why our customers love Canopy
